Terms of Use of the e-shop

1.      E-SHOP

1.1.   LED24 e-shop (hereinafter referred to as the e-shop) is an online shop created by the Service Provider, through which products are sold to the Service User.

1.2.   The e-shop is located at the Internet address www.led24.ee

2.      GENERAL PROVISIONS

2.1.   The parties to the Agreement shall be guided by the laws of the Republic of Estonia, other applicable legislation and the provisions of the Agreement when regulating their mutual relations.

2.2.   The Service Provider has the right to make changes to the offered e-shop service at any time.

2.3.   The Service Provider has the right to unilaterally change the terms of the Agreement without being obliged to notify the Service User in writing by e-mail.

2.4.   The Service Provider makes the Agreement available on the Internet address www.led24.ee in the purchase terms menu, as well as in the purchase process before the Service User pays for the purchase.

3.      PRODUCTS AND PURCHASE

3.1.   The products offered in the online store are sold to both private persons and legal entities.

3.2.   The product images displayed are for illustrative purposes and may differ from the actual product. The product descriptions in the online store may not be exhaustive and may contain unintentional errors.

3.3.   The availability of products displayed in the online store may change due to technical problems in inventory accounting or online store programs.

3.4.   If the product is out of stock and the order cannot be fulfilled, the online store employee will contact the user and offer a possible new delivery time or replacement of the product with another equivalent product of the same price and quality or a refund of the money paid. In such a case, the money will be returned to the service user immediately, but no later than within 14 days after placing the order.

3.5.   The Service User selects the desired products and undertakes to enter the data required to complete the order (surname, first name, company name, registry code, contact phone number, e-mail address, delivery address, postal code), the delivery method, confirm familiarization with and acceptance of the Agreement and pay for the purchase (including delivery costs).

3.6.   The Service User undertakes to provide true data when placing an order that is necessary to complete the order. The Service Provider is not responsible for non-fulfillment of the order due to incorrect data provided by the Service User when completing the order or for any consequences arising therefrom.

3.7.   The sale takes place when the Service User has sent an order through the e-shop and has paid for the order.

4.      PRICES

4.1.   All prices in the e-shop are in Euros and include VAT.

4.2.   The Service Provider has the right to change the prices displayed in the e-shop at any time. The Service User has no right to demand compensation for the price difference. If the prices have been changed in the e-shop after the Service User has placed and paid for an order, the Service User undertakes to sell the corresponding products at the prices valid at the time of the order, unless the original price was zero or negative.

5.      DELIVERY CONDITIONS

5.1.   The Service Provider allows delivery of purchased goods only within at the address indicated on the order.

5.2.   The Service User has the right to choose between the following delivery methods for purchased goods (shipments):

5.2.1.  The goods are delivered to the Itella SmartPost parcel terminal selected by the Service User within 3 business days of paying for the purchase. The Service Provider allows delivery to the parcel terminal only if the dimensions of the purchased goods do not exceed the maximum dimensions of the parcel that can fit in the parcel terminal. When delivering the purchased goods (shipments) to the parcel terminal, the Service User will receive an SMS with the door code about the arrival of the goods and the shipment will be kept in the parcel terminal for 7 calendar days, during which the Service User undertakes to collect it. If the Service User does not collect the shipment within the specified period, the shipment will be returned to the Service Provider and the Service User has the right to collect the purchased goods upon presentation of an identity document. In this case (except in the event of withdrawal from the Agreement), the Service Provider is not obliged to refund the delivery costs paid to the Service Recipient, and the Service Provider has the right to demand an additional fee to cover the return costs.

5.2.2.  The goods will be delivered to the Omniva parcel terminal selected by the Service User within 3 business days of paying for the purchase. The Service Provider allows delivery to the parcel terminal only if the dimensions of the purchased goods do not exceed the maximum dimensions of the parcel that can fit in the parcel terminal. When the purchased goods (shipment) are delivered to the parcel terminal, the Service User will receive an SMS about the arrival of the goods with the door code, and the shipment will be kept in the parcel terminal for 7 calendar days, during which the Service User undertakes to collect it. If the Service User does not collect the shipment within the specified period, the shipment will be returned to the Service Provider and the Service User has the right to receive the purchased goods upon presentation of an identity document. In this case (except in the event of withdrawal from the Contract), the Service Provider is not obliged to refund the delivery costs paid to the Service Recipient, and the Service Provider has the right to demand an additional fee to cover the return costs.

5.2.3.  -

5.2.4.  The goods are delivered to the Service User or to the recipient of the goods specified by the Service User in the order by a courier. To deliver the purchased goods (shipment), the courier calls the Service User and agrees on the delivery time. If the Service User does not accept the goods at the agreed time, the Service User will be sent an SMS or e-mail about the shipment to the nearest post office to the recipient's address and the shipment will be kept at the post office for 15 calendar days, during which the Service User undertakes to collect the shipment. If the Service User does not collect the shipment within the specified period, the shipment will be returned to the Service Provider and the Service User has the right to receive the purchased goods upon presentation of an identity document. In this case (except in the event of withdrawal from the Agreement), the Service Provider is not obliged to refund the delivery costs paid to the Service Recipient, and the Service Provider has the right to demand an additional fee to cover the return costs.

5.2.5.  The Service User will collect the goods themselves. The service is free of charge. In such a case, the Service Provider shall allow the delivery of the purchased goods on the working day following the public holiday. The Service Provider shall only deliver the ordered goods to the buyer or recipient indicated in the order on the basis of an identity document.

5.3.   In the case of using the delivery methods described in clauses 5.2.1. – 5.2.4., the Service User undertakes to inform the Service Provider in writing immediately, but no later than within 2 (two) working days of receiving the shipment, if the shipment has been improperly delivered, broken, missing or incomplete. The Service User also undertakes to inform the Service Provider in writing no later than within 15 (fifteen) calendar days of receiving the order confirmation if the shipment has not been delivered to the specified destination by the delivery method selected by the Service User or has not been made available at the specified destination.

6. RIGHT OF WITHDRAWAL

6.1.   A privat person Service User has a 14-day right of withdrawal from a contract concluded by distance means. The withdrawal period expires 14 days after the date on which the private person Service User or a third party designated by him/her, who is not the carrier of the goods, has physically received the goods. To exercise the right of withdrawal, the Service User undertakes to submit a withdrawal application to the Service Provider either by e-mail: info@led24.ee or by mobile phone +372 56 674 694

6.2.   If the Service User has decided to withdraw from the contract, he/she is obliged to return the goods to the Service Provider no later than 14 days from the date of submission of the withdrawal application to the Service Provider.

6.3.   The returned product must be free of defects, complete, in its original packaging and unused. Product packaging may only be opened with care without damaging them, as is normally permitted in a regular store.

6.4.   Upon withdrawal from the Contract, the Service User who is a private person shall return to the Service Provider all payments received under the Contract (in accordance with clauses 6.1. – 6.3. of the Contract), including delivery costs (except for additional costs arising from the delivery method chosen by the Service User, which differs from the cheapest standard delivery method offered by the Service Provider) immediately, but no later than 14 days from the day on which the Service Provider became aware of the Service User's decision to withdraw from the Contract, took possession of the goods that are the subject of the contract and they fully corresponded to what was described in clause 6.3 of the Contract.

6.5.   The money shall be transferred to the same bank account from which it was received by the Service Provider.

6.6.   The Service User undertakes to bear the costs of returning the goods, unless the returned goods did not correspond to the Service User's order.

6.7.   If, after returning the product, it becomes apparent that the product does not meet the conditions set out in clauses 6.1. – 6.3 of the Agreement, the money will not be refunded to the Service User and the returned goods will remain in storage with the Service Provider. The costs associated with storage or returning the product to the Service User shall be covered by the Service User.

7.      PROCEDURE FOR SUBMITTING CLAIMS

7.1.   For products purchased from the e-shop, the 2-year claim submission period provided for in § 218 (2) of the Law of Obligations Act applies to the Service User who is a private person.

7.2.   Complaints can be submitted to the Service User at the contact addresses set out in clauses 6.1. of the Agreement.

8.      PERSONAL DATA AND THEIR USE

8.1.   The Service User gives clear and informed consent to the Service Provider to process his or her personal data.

8.2.   The personal data of the Service User entered by the Service User upon placing an order and made known to the Service Provider are entered into the customer register and used to provide the sales service and offer the goods to the Service User.

8.3.   The source of personal data is the creation of a customer relationship in the e-shop upon registration of the order.

8.6.   The registered personal data includes data about the Service User's order, purchased goods, products placed in the wishlist, last name, first name(s), street, house, apartment number, settlement or city, postal code, country, telephone number, date of birth, gender, delivery method, entered comments, payment method used, acceptance of the Agreement, acceptance of sending sales offers, used internet browser and its version, operating system, IP address, type of device used, time of performance of the operations.

8.7.   Personal data is processed by 42DEL OÜ, registry code 12770312.

8.8.   The personal data of the Service User, which are necessary for the delivery of the goods to the Service User, are forwarded to the company providing the courier service.

8.9.   The protection of personal data is guaranteed by all security measures arising from the law.

8.10. The Service Provider undertakes not to forward the registered personal data to third parties.

8.11. The Service Provider reserves the right to forward personal data concerning the Service User to persons who have the right to do so under the contract, a legal right and who process the data to fulfill a statutory obligation and to persons who have the legal right to do so and this is done to protect the life, health or freedom of the Service User or another person.

8.12. The Service User has the right to check the personal data concerning him/herself, as well as to change them or to request the removal of his/her personal data from the register.

8.13. The Service User gives the Service Provider consent to send an order confirmation to the e-mail address entered when submitting the order, as well as to send e-mails necessary for the performance of the Agreement.

8.14. The Service User gives the Service Provider consent to send sales offers to the e-mail address entered when creating a user account or placing an order, if the corresponding consent has been indicated by a tick in the corresponding window.

9.      LIABILITY

9.1.   The Service Provider is liable for the amount of the product's sales price. The Service Provider is not liable for any damages caused by defective products, such as damage to property or information, loss of turnover or profit.

9.2.   The Service User undertakes to use the e-shop service only based on good practices.

9.3.   The Service User is responsible for the acquisition and maintenance of all software and data communication systems of the devices required for use, as well as for other expenses incurred as a result of using the e-shop Service.

9.4.   The Service User is fully liable for any damages incurred by the Service Provider, other Service Users or third parties as a result of using the e-shop contrary to the terms of the e-shop User Agreement and contrary to the law or good practices.

9.5.   If one of the Parties to the Agreement has breached its obligations under the Agreement, the other Party has the right to demand from the first Party:

9.5.1.  fulfill of the obligation;

9.5.2.  refuse to perform its obligation;

9.5.3.  demand compensation for damage;

9.5.4.  withdraw from the contract or cancel the contract;

9.5.5.  price reduction;

9.5.6.  in the event of delay in the performance of a financial obligation, default interest, which is 0.15% of the amount owed for each day of delay in the performance of the obligation.

9.6.   In the event of a breach of the obligation, the Parties may use separately or together all legal remedies arising from the law or the Agreement, which can be used simultaneously, unless otherwise provided by the law or the Agreement. The use of a legal remedy arising from a breach of the obligation does not deprive the Party of the right to demand compensation for damage caused by the breach of the obligation.

9.7.   A Party may not rely on the breach of an obligation by the other Party or use legal remedies to the extent that the breach was caused by its own act or a circumstance or event arising from it, the occurrence of which it bears the risk of.

10.   RESOLVING DISPUTES

10.1. Disputes arising from the Agreement between the Service User and the Service Provider shall be resolved through negotiations. If an agreement is not reached, the Parties have the right to turn to the Consumer Complaints Committee operating at the Consumer Protection Board or the dispute shall be resolved in Harju County Court.

11.    AGREEING TO THE TERMS OF USE

11.1. It is mandatory for the Service User to familiarize themselves with the terms of use set out in the Agreement.

11.2. By placing an order and checking the box “I have read the terms of use and agree to them” in the appropriate window, the Service User agrees that he/she has read the terms and conditions set out in the Agreement, understands them and agrees to the terms and conditions set out in the Agreement.

Last modified : 12.12.2024